Refund and Returns Policy

At Enzo Flair, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help. Please review our return and refund policy below for a clear understanding of how we handle such requests.

1. Payment Method

We currently offer Cash on Delivery (COD) as our only payment method. Refunds will be processed accordingly based on this method (see Section 5).

2. Eligibility for Returns

We accept returns only in the following cases:

  • You received a damaged, defective, or incorrect item.

  • The product delivered does not match the description on our website.

To be eligible for a return:

  • The item must be unused and in its original condition.

  • It must be returned in the original packaging, including all tags, labels, and accessories.

  • You must notify us within 3 days of receiving the item.

3. Non-Returnable Items

Returns will not be accepted if:

  • The product was used, damaged by the customer, or is missing parts.

  • The return request is initiated beyond the allowed timeframe.

  • The product is customized or part of a clearance sale.

4. Return Process

To initiate a return:

  1. Contact our customer service team at [email protected].

  2. Provide your order number, a brief explanation of the issue, and photographs if applicable.

  3. Our team will review the request and provide instructions for return pickup or drop-off.

5. Refund Process

Once your return is received and inspected:

  • We will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed in the form of cash at the time of item pickup or via bank transfer if preferred and applicable.

Note: Refunds are not provided for items rejected due to damage caused after delivery.

6. Cancellations

Orders can be canceled before they are shipped. Once an item has been dispatched, the order cannot be canceled. If you no longer want the item, you must wait for delivery and request a return as per our policy.

7. Contact Us

If you have questions or need assistance with a return or refund, please contact us at [email protected].